Refund Policy

Effective date: 8 June 2026

Every Tap To Connect product is custom-made to your order, so our refund policy is shaped around that. This page sets out when refunds and replacements apply, the timelines involved, and how to reach us.

Summary

• You pay the full amount at checkout.
• You can ask for a full refund until production starts, and after production starts if you ask within 3 days of payment.
• If a tile arrives faulty, tell us within 7 days of delivery and we'll remake the faulty section free of charge. The remake takes the same time as the original order.
• If something goes wrong outside that, say it broke after a few weeks or got dropped, message us and we'll work something out.

Cancellation and refunds

You pay the full amount at checkout. You can ask for a full refund until production starts, and after production starts if you ask within 3 days of payment.

Message us on WhatsApp and we'll return the payment to the original method. Most refunds arrive within 5 to 7 business days, though card-issuer timelines vary.

Faulty on arrival

We do our best to test every product before it ships. If a tile arrives faulty, tell us within 7 days of delivery on WhatsApp. We'll remake the faulty section free of charge. The remake takes the same time as the original order.

Send:

• A photo or short video of the issue
• Your order name or email so we can find your order

Damage outside the 7-day window or caused by use

Our products are intended for everyday counter, wall, and pocket use. Things can still go wrong: a tile gets dropped, water gets on the electronics, or normal wear shows up after a while.

This kind of damage isn't covered by the defect window above, but we're happy to take a look. Send us a message with photos and we'll review the situation case-by-case — sometimes we can offer a discounted re-print or a replacement at cost. We'd rather keep you tapping than leave you with a paperweight.

NFC scanning issues

Tap To Connect products use standard NFC chips that work with virtually every modern smartphone. Before reporting a scan as defective, please double-check:

• iPhone: hold the top of the phone steady against the tile or card for a second — iPhones add a small delay as a security measure.
• Android: make sure NFC is enabled in your phone's settings, then tap to the camera bump or the centre of the phone's back.

If you've tried with multiple phones and still can't get a tap, that's a defect — let us know and we'll replace the chip or the whole unit.

Orders we can't fulfil

If, for any reason, we can't produce your order (out-of-stock materials, a supplier issue, or anything else outside our control), we'll let you know straight away and issue a full refund to your original payment method.

How long refunds take

Once a refund is approved, the amount is returned to your original payment method (HitPay, card, or PayNow). Most refunds arrive within 5–7 business days, though card-issuer timelines vary.

How to reach us

The fastest way to start a refund or replacement is WhatsApp. We're a small team so a real person will reply — usually within a few hours during Singapore business hours.

• WhatsApp: +65 8777 2721
• Email: linhan@allincreatives.com

Changes to this policy

We may update this policy from time to time as our products and processes evolve. Any changes will be posted on this page with an updated effective date. The version that applies to your order is whichever was in effect on the date you placed the order.

This policy works alongside our Terms of Use and Privacy Policy.