Effective date: 8 June 2026
Every Tap To Connect product is custom-made to your order, so our refund policy is shaped around that. This page sets out when refunds and replacements apply, the timelines involved, and how to reach us.
Most Tap To Connect orders are paid as a 50% deposit upfront and a 50% balance before delivery. The deposit covers our design and setup time before production begins.
You can cancel an order and have your deposit refunded in full at any point before production starts — this is usually the period between paying the deposit and our team confirming the mockup is ready to print. Just message us on WhatsApp and we'll process the refund to your original payment method within 5–7 business days.
Once production has started, the deposit becomes non-refundable. This is because materials are committed, the print queue is locked in, and our team has spent time on your specific design.
For products paid in full upfront (e.g. Mini Lightbox), the same rule applies: refundable in full before production starts, non-refundable after.
We do our best to test every product before it ships, but if something arrives damaged or doesn't work the way it should, please reach out within 7 days of delivery on WhatsApp with:
If we agree it's a manufacturing or transit issue, we'll ship a replacement at our cost, on the next production run. You don't need to send the original back — please feel free to keep, recycle, or discard it.
If a replacement isn't workable for you (for example, you no longer need the product), we'll offer a full refund of the affected item instead.
Our products are intended for everyday counter, wall, and pocket use. Things can still go wrong: a tile gets dropped, water gets on the electronics, or normal wear shows up after a while.
This kind of damage isn't covered by the defect window above, but we're happy to take a look. Send us a message with photos and we'll review the situation case-by-case — sometimes we can offer a discounted re-print or a replacement at cost. We'd rather keep you tapping than leave you with a paperweight.
Tap To Connect products use standard NFC chips that work with virtually every modern smartphone. Before reporting a scan as defective, please double-check:
If you've tried with multiple phones and still can't get a tap, that's a defect — let us know and we'll replace the chip or the whole unit.
If, for any reason, we can't produce your order (out-of-stock materials, a supplier issue, or anything else outside our control), we'll let you know straight away and issue a full refund to your original payment method.
Once a refund is approved, the amount is returned to your original payment method (HitPay, card, or PayNow). Most refunds arrive within 5–7 business days, though card-issuer timelines vary.
The fastest way to start a refund or replacement is WhatsApp. We're a small team so a real person will reply — usually within a few hours during Singapore business hours.
We may update this policy from time to time as our products and processes evolve. Any changes will be posted on this page with an updated effective date. The version that applies to your order is whichever was in effect on the date you placed the order.
This policy works alongside our Terms of Use and Privacy Policy.